AI Won’t Replace You — But It Will Spy on You

Since the dawn of the Industrial Revolution, workers have had to contend with the inimical effects of technology on their jobs. From the power loom to the personal computer, each wave of automation has not only increased productivity, but also empowered the owners and managers who dictate how these technologies reshape the workplace. Today, workers worldwide are haunted by the specter of artificial intelligence.

Artificial intelligence has been a mainstay in our popular imagination for decades.  Prognostications of an AI-driven future range from apocalyptic robot takeovers to thriving post-work societies where people live off the wealth produced by machines. In spite of these daydreams, robots with full human cognition are still well within the domain of science fiction.

When people speak of AI today, what they’re most often referring to are machines capable of making predictions through the identification of patterns in large datasets. Despite that relatively rote function, many in the space believe that inevitably AI will become autonomous or rival human intelligence. This raises concerns that robots will one day represent an existential threat to humanity or at the very least take over all of our jobs. The reality is that AI is more likely to place workers under greater surveillance than to trigger mass unemployment.

An overwhelming majority of workers are confident that AI will have a direct impact on their jobs, according to a recent survey by ADP,  but they do not agree on how. Some feel that it will help them in the workplace while 42 percent fear that some aspects of their job will soon be automated.

These concerns are not without merit. Grandiose statements of oncoming job losses made by tech executives in public forums fuel worker anxiety. Feelings of job insecurity are compounded by reports that a majority of US firms are planning to incorporate AI in the workplace within the next year. In fact, Goldman Sachs predicts that generative AI could “substitute up to one-fourth of current work.”

Yet until now the concrete results of AI have been mixed at best. Driverless cars have not materialized to replace humans on the road. McDonald’s cut ties with IBM after their new automated order taking system failed to make fast food orders more efficient. And Google’s new AI Overview tool – which seeks to “do the googling for you” –  keeps spitting out comical falsehoods.